Return and Refund Policy

We offer a 30-day return policy, which means you can request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

In the same condition as received
Unused and unworn
With original tags and packaging
Accompanied by proof of purchase (receipt or order confirmation)

How to Start a Return

To initiate a return, please contact us at:

📧 mmrdawakhana@hasnatahmad.xyz

If your return request is approved, we will provide you with:

Return instructions
Return shipping details

Please note: Items sent back without prior approval will not be accepted.

Return Address (if required):
📍 Moti Masjid Road Near Bilal Bakery MMR dawa khana Mustaq Rhemani Pansar Store (Rajanpur)

Damages and Issues

Please inspect your order upon delivery. If you receive:

A damaged product
A defective item
Or the wrong product

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (herbal food items, etc.)
Personal care or used products
Custom or special order items
Sale items or gift cards
Hazardous or flammable materials

If you are unsure about your product, please contact us before purchase.

Exchanges

The fastest way to get the correct item is:

Return the original product (if eligible)
Once approved, place a new order for the replacement item

Refunds

Once we receive and inspect your return, we will notify you about the approval status.

If approved:

Refunds will be processed to your original payment method
Processing time: up to 10 business days
Bank or payment provider may take additional time to reflect the amount

If more than 15 business days have passed after approval, please contact us.

Contact Us

For any return or refund inquiries:

📧 Email: mmrdawakhana@hasnatahmad.xyz
📞 Phone: +923176461028
📍 Address: Moti Masjid Road, Near Bilal Bakery, MMR Dawa Khana, Mustaq Rhemani Pansar Store, Rajanpur, Pakistan

Agreement

By purchasing from MMR Dawa Khana, you agree to this Return & Refund Policy along with our store terms.